2. Portable and can be used virtually anywhere
Cloud VoIP solutions are portable and can be used in any locality with a stable internet connection. You can conveniently use your VoIP phone to log into your VoIP systems through email, so making calls wherever you are is possible. Virtual phone numbers can also be assigned to you and your team, making VoIP calls even more convenient and portable.
3. Provides important data about all your calls
VoIP software can generate useful information about your calls. Data such as time and date of calls, length of the conversation, and the caller and recipient are logged automatically in many VoIP tools. You can review these data, add comments as needed, and integrate them into other tools such as a CRM. By doing so, you can get valuable insights about the calls and your business operations.
4. Has multiple functions that cannot be seen on regular analog systems
VoIP systems have multiple functions aside from making and receiving calls. You can start a video conference, insert comments or notes on the call logs, share data, attach files, and gain access to the Internet or other related business tools while the call is ongoing. Since lots of business operations may require you or your agents to multitask, using a VoIP system is far better than utilizing analog telephones with limited functionality.
5. Gives more room for easy business scalability
Thinking of scaling up your business? Using a VoIP tool can help you seamlessly transition up to a higher business level! With a VoIP solution, you need not worry about setting up a huge telephone infrastructure to go with your business. You simply add, remove, or transfer VoIP lines as your business scales up.
6. Allows you to set call notifications
Businesses that aren’t operating 24/7 can benefit from a VoIP system. A VoIP tool can be configured to receive calls and messages only during your designated working hours. That means you won’t be bugged by someone asking for information on your products at odd hours. You can set your VoIP system to direct outside-working-hours calls and messages to your inbox, so you can conveniently review and attend to them on the next working day.
7. Integrates with several applications
Cloud VoIP solutions seamlessly integrate with other business applications such as CRMs, work management software, and productivity tools. VoIP tools also work best with customer service agents using dashboards to obtain client and product information during calls.
8. Easy to setup and install
You won’t need several hardware pieces to build a reliable VoIP system, regardless of whether you want to use a hard phone or a softphone system. Prepare a stable internet connection, VoIP phones, or your existing telephones, Analog Telephone Adapters (for existing analog phones only), and a cloud VoIP solution. You don’t need additional copper wirings to build your VoIP business phone system.
Once you finish setting up, using your VoIP phone system is also easy. Simply pick up your handset or dial the recipient’s number from your softphone, then make your call. It’s practically the same as your typical analog phone system save that it runs from a digital network instead.