Make October Update 2024
Make continues to expand its platform with a host of new features and integrations designed to empower users in automating…
Your success is our mission. Our services empower your team with the tools and knowledge to achieve more daily.
Get started with our deployment packages.
Free
Who is it for? Don’t have a budget? No problem. Our free 8-hour onboarding is designed to get you going in no time. We will show you how it works and how it gives you success!
Paid
Who is it for? If you do not have the time or the technical resources, or if you simply want to receive more support and a key-in-hand delivery we do the work for you!
Choose the support level that best meets your needs.
Premium
This FREE service provides premium support single point of contact for all your support needs on all the platforms we develop together. Free to all our customers, no additional charges no hidden costs.
Elite
This PAID service offers more comprehensive and responsive support, user adoption, governance and platform monitoring for clients who require a higher level of assistance.
Description |
Work
|
Integration
|
Make Elite
|
Formstack
|
BundleFor customers who wants the all thing managed with one partner.
|
||
Inclusions |
Free |
20% |
Free |
20% |
Free |
20% |
15% |
|---|---|---|---|---|---|---|---|
Interactive sessions |
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| Monthly review of releases | |||||||
| Weekly online training | |||||||
| Support channels | |||||||
| Phone (Australia) | |||||||
| Portal | |||||||
| Whats app | |||||||
| zoom meeting | |||||||
| Acces to our online private community of users | |||||||
Support SLA Level |
Premium | Elite | Premium | Elite | Premium | Elite | Elite |
| Regular review | |||||||
| Monthly review | |||||||
| Quarterly review | |||||||
| Annual health check | |||||||
| Governance & user adoption | |||||||
| Guidance and templates on governance | |||||||
| Onboarding project for new users | |||||||
| Maintenance services | |||||||
| Active make monitoring | |||||||
| Upgrade of existing scenario with new requests | |||||||
| Upgrade of exisitng scenario to new API / Module versions | |||||||
| Weekly consulting sessions |
Premium Support (Include solution finding and research by a certified consultant) .
Response Time: The MSP commits to the following response times for different levels of support requests:
· P1 Incident (Critical) First Response time within 2 hour.
· P2 Incident (High): First Response time: within 4 hours.
· P3 Incident (Moderate) Response time within 8 hours.
· P4 Incident (Low Response time: Within 24 hours.
Elite support
Premium Support commits to the following response times for different levels of support requests:
· Priority 1 (Critical): First Response Time Immediate (within 1 hour).
· Priority 2 (High): First Response Time: Within 2 hours.
· Priority 3 (Moderate): First Response Time: Within 4 hours.
· Priority 4 (Low): First Response Time: Within 12 hours.
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Here’s what our clients have to say about our services.
We aim to provide our customers with cutting-edge work management software solutions from the leading business process automation solutions provider while delivering excellent client services and top-notch IT support to help you stay ahead of the competition. We strive to help organizations automate their business processes, streamline their workdow, optimize productivity, and collaborate effectively with their team members—with our comprehensive solutions center that also provides the best value propositions.