10 Zoom Alternatives That Boost Collaboration Beyond Meetings
When teams are physically disjointed, meeting tools like Zoom and other Zoom alternatives enable real-time communication and teamwork online. Zoom,…
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Who is it for? Starting out with no budget? No problem. Our complimentary 8-hour onboarding program is designed to get your team set up and confident in no time.
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Who is it for? If you don’t have the time, technical resources, or simply prefer a turnkey solution, our Kickstarter package is designed for you. We handle the heavy lifting so you can focus on your business.
Choose the support level that best meets your needs.
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Enjoy the confidence of having a dedicated support partner at no extra cost. Our Premium Support service gives you a single point of contact for all your support needs across the platforms we develop together — ensuring you always have expert help on hand.
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For organizations that need more than standard support, our Elite Managed Services deliver a higher level of care with advanced support, governance, and platform monitoring — ensuring your team not only uses the platform but thrives with it.
Description | Work | Integration | Make Elite | Formstack | BundleFor customers who wants the all thing managed with one partner. | ||
Inclusions | Free | 20% | Free | 20% | Free | 20% | 15% |
|---|---|---|---|---|---|---|---|
Interactive sessions | |||||||
| Monthly review of releases | |||||||
| Weekly online training | |||||||
| Support channels | |||||||
| Phone (Australia) | |||||||
| Portal | |||||||
| Whats app | |||||||
| zoom meeting | |||||||
| Acces to our online private community of users | |||||||
Support SLA Level | Premium | Elite | Premium | Elite | Premium | Elite | Elite |
| Regular review | |||||||
| Monthly review | |||||||
| Quarterly review | |||||||
| Annual health check | |||||||
| Governance & user adoption | |||||||
| Guidance and templates on governance | |||||||
| Onboarding project for new users | |||||||
| Maintenance services | |||||||
| Active make monitoring | |||||||
| Upgrade of existing scenario with new requests | |||||||
| Upgrade of exisitng scenario to new API / Module versions | |||||||
| Weekly consulting sessions |
Premium Support (Include solution finding and research by a certified consultant) .
Response Time: The MSP commits to the following response times for different levels of support requests:
· P1 Incident (Critical) First Response time within 2 hour.
· P2 Incident (High): First Response time: within 4 hours.
· P3 Incident (Moderate) Response time within 8 hours.
· P4 Incident (Low Response time: Within 24 hours.
Elite support
Premium Support commits to the following response times for different levels of support requests:
· Priority 1 (Critical): First Response Time Immediate (within 1 hour).
· Priority 2 (High): First Response Time: Within 2 hours.
· Priority 3 (Moderate): First Response Time: Within 4 hours.
· Priority 4 (Low): First Response Time: Within 12 hours.
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