Our manage services

We specialize in providing powerful work management solutions to businesses, understanding their
challenges in a competitive environment.

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Description

Work
Management


Our best in class support.

Managed
Services


To support user adoption, governance, onboarding of new customer.
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Integration
Platform


Our best in class support.

Make Elite
Support


Active resolution of connectivity issues, updates and upgrades of your scenarios.
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Formstack
Platform


Our best in class support.

Formstack
Elite


Document templates are managed and updated.
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Bundle


For customers who wants the all thing managed with one partner.

Inclusions

Free
20%
Free
20%
Free
20%
( Discounted above the Business plan )
15%

Interactive sessions

Monthly review of releases
Weekly online training
Support channels
eMail
Phone (Australia)
Portal
Whats app
zoom meeting
Acces to our online private community of users

Support SLA Level

PremiumElitePremiumElitePremiumEliteElite
Regular review
Monthly review
Quarterly review
Annual health check
Governance & user adoption
Guidance and templates on governance
Onboarding project for new users
Maintenance services
Active make monitoring
Upgrade of existing scenario with new requests
Upgrade of exisitng scenario to new API / Module versions
Weekly consulting sessions

Premium Support (Include solution finding and research by a certified consultant) .
Response Time: The MSP commits to the following response times for different levels of support requests:
·         P1 Incident (Critical)  First Response time within 2 hour.
·         P2 Incident (High): First Response time: within 4 hours.
·         P3 Incident (Moderate) Response time within 8 hours.
·         P4 Incident (Low Response time: Within 24 hours.

Elite support
Premium Support commits to the following response times for different levels of support requests:
·         Priority 1 (Critical): First Response Time Immediate (within 1 hour).
·         Priority 2 (High): First Response Time: Within 2 hours.
·         Priority 3 (Moderate): First Response Time: Within 4 hours.
·         Priority 4 (Low):  First Response Time: Within 12 hours.

Book a demo

Stuck with your outdated tools? The next generation of low code work management software heroes got your back.

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What Our Customers Say

We specialize in providing powerful work management solutions to businesses, understanding their challenges in a competitive environment.

Book a Demo

Stuck with outdated tools? The next generation of low code work management software heroes has got your back.