Aircall and Dialpad are two of the most widely used call center phone solutions today. As such, many businesses looking for reliable VoIP tools often compare these two tools to come up with an informed decision. Hence, we’ll delve into a detailed side-by-side comparison of Dialpad vs Aircall in this post. This will serve as a general guide, giving you an overview of each software and outlining its characteristics and features to see which among them is best for your organization.

Dialpad Overview

Dialpad is a business VoIP provider offering an array of cloud-based phone solutions. Dialpad Talk is its premier business phone system tool. It features a web tool that can also be accessed through various mobile devices.

There’s more to Dialpad than just making calls to customers, clients, business partners, and colleagues anytime and anywhere. It also allows communication through messaging, video, and virtual meetings, all powered through the cloud. Dialpad also integrates with certain productivity tools like Salesforce, Google Apps for Work, and Microsoft Office 365 to help you manage tasks and anticipate customer needs right from Dialpad’s platform.

Aircall Overview

Aircall is a cloud-based call center solution focused on improving communications with customers, colleagues, and business clients. The tool is designed with modern businesses in mind, taking note of its simplicity yet robustness.

Aircall connects companies to customers and improves customer support teams thanks to features such as skill-based routing, IVR menus, and live call monitoring. It also keeps remote teams cohesive and collaborative through its range of team-friendly communication features. What’s more, the Aircall system integrates to over 40 business platforms and CRMs for a seamless work experience.

Comparison of Dialpad vs Aircall

In this section, we’ll start comparing Dialpad and Aircall by looking into seven important aspects of each software. Note that this comparison is generalized, so always take into account factors such as your unique business needs before deciding which business phone system solution to pick from these two.

User Interface and Ease of Use

Dialpad Talk and Aircall both feature easy-to-use platforms that aren’t overwhelming for technically-challenged users. The two tools also have clean dashboards, designs, and intuitive user interfaces, both on the web-based platforms and their mobile versions.

Initial Set-Up

Setting up Dialpad is pretty much straightforward. You can log in using your existing Google or Microsoft 365 account. Personal email addresses can be used to create an account as well. Existing PBX hardware can also be used on top of Dialpad’s apps for softphone and desktops. Once logged in, you can configure your account, manage your calls, and designate your team members through Dialpad’s web app.

For Aircall, you’ll need a company email address to sign up for an account. Personal and free email addresses cannot be used. You need to contact Aircall support for assistance if you intend to use a business Outlook or Gmail email address.

After that, you can start using Aircall’s web app to access your dashboard, configure your settings, and do general administrative work on your team’s account. Meanwhile, you need to download Aircall’s call dialer app to your desktop to start making calls.

Feature Set

Dialpad and Aircall both offer robust features that cater mainly to the needs of small to medium enterprises. Both business phone systems share some feature similarities such as:

• Bring your own device/number
• VoIP calls
• Web portals
• Accessibility from desktop and mobile devices
• Call center analytics
• Call routing, forwarding, and recording
• Do Not Disturb/Business Hours
• Blocking and blacklisting spam calls
• International and toll-free numbers
• Call conferencing
• API and Webhooks
• Omnichannel
• Interactive Voice Response (IVR) system

Dialpad offers other features like flexible caller IDs, three-way calls, call flips to move live calls discreetly from one device to another, simultaneous rings to all your connected devices, live sentiment analysis to improve call outcomes, web conferencing, and visual voicemail, among others.

Meanwhile, Aircall also has a plethora of other unique features such as personalized three-digit extension numbers, warm transfers, shared call inboxes, call comments and assignments, time and skill-based routings, parallel calls, power dialers, call whispering, insight cards, and native Salesforce integration.

Integrations

Dialpad’s main integrations are with GSuite and Office 365. These two are the only integrations available under Dialpad’s lowest subscription plan. Availing of the Pro plan (the second tier) gives you access to the following additional integrations:

  • Salesforce (Sales and Service Cloud)
  • Slack
  • Hubspot
  • Zendesk
  • Outreach
  • ServiceNow
  • APIs and Webhooks

Now, those who use the Enterprise plan gets access to all these integrations plus:

• Okta
• Azure
• OneLogin

Aircall, on the other hand, offers more integrations even at the lowest subscription tier (Essentials plan). Under the Essentials plan, you’ll get access and integration to:

• Zendesk
• Hubspot
• Slack
• Zoho
• Pipedrive

Professional and Custom plans let you integrate to even more apps including Salesforce Service Cloud and Sales Cloud. Custom plan also offers API developer support access.

All three Aircall plans let you integrate into third-party applications and productivity tools via API and Webhooks. Also, they can all connect to more than 60 business tools such as BigCommerce, Freshsales, Freshdesk, Gong, Klaus, MaestroQA, Microsoft Teams, Microsoft Dynamics, Outreach, Rippling, SugarCRM, Shopify, and many more.

Plans and Pricing

Dialpad Talk offers three tiers of plan subscriptions billed annually.

• Standard – $15 per user per month, with 1 license minimum
• Pro – $25 per user per month, with 3 licenses minimum
• Enterprise – 100 licenses minimum, with all Dialpad features, 24/7 phone support, and Okta Integration

If you want to be billed monthly, the Standard tier costs $20 per user per month, while the Pro tier costs $30 per user per month. Free 14-day trials are also offered for these two plans. Meanwhile, Dialpad’s Enterprise tier is quote-based, so contact them directly for this.

On the other hand, Aircall also has three pricing tiers billed annually. These are:

• Essentials – $30 per user per month, 3 minimum users and 3 maximum number of teams
• Professional – $50 per user per month, 3 minimum users and an unlimited number of teams, dedicated account manager
• Custom – Quote-based with an unlimited number of teams, full feature set, customized analytics, and VIP support hotlines on weekends and holidays

7-day free trials are also offered for the Essentials and Professional packages.

Both phone system solutions are reasonably priced, but you’ll get more bang for your buck when you choose Aircall. That’s due to its diverse feature set and a greater number of users included in their tiers. You’ll even have your own account manager to keep things going smoothly when you opt for the Professional plan.

However, if you want to be more flexible or feel like you want to test the waters first, you can go ahead and select Dialpad. They offer monthly pricing cancellable at any time, unlike Aircall which has annual billing right away.

Compatible Platforms

Dialpad and Aircall are both supported on Windows, Mac, Android, and iOS (iPhone and iPad). Additionally, Dialpad offers a Chrome extension as well. The solutions can’t run on Linux and Windows Mobile platforms.

Country Coverage and Supported Languages

Dialpad supports English (US, UK, and Australian) and Japanese languages. It covers different countries such that you can use caller ID delivery for in-country calls, emergency calls, in-country toll-free numbers, porting existing phone numbers, and mobile app use for carrier calls. Covered countries under Dialpad include:

• Algeria
• Angola
• Argentina
• Austria
• Bahrain
• Cambodia
• Cayman Islands
• China
• Cyprus
• Dominican Republic
• El Salvador
• Finland
• Georgia
• Iceland
• Indonesia
• Israel
• Kenya
• Latvia
• Lithuania
• Luxembourg
• Malta
• Nigeria
• Norway
• Peru
• Philippines
• Russia
• Slovenia
• South Korea
• Sri Lanka
• Taiwan
• Tajikistan
• Turkey
• Vietnam

On the other hand, Aircall supports English, German, Spanish, and French languages. They cover a wider range of countries, 100 to be exact. Some of the countries they cover which Dialpad doesn’t include:

• South Africa
• Belgium
• Malaysia
• Singapore
• Brazil
• Thailand
• Denmark
• Czech Republic
• Mali
• Mauritius
• Italy
• Greece
• Japan
• Jamaica
• Guatemala

You’ll need to email Aircall to get numbers for certain countries such as China, El Salvador, Russia, Hungary, Latvia, Colombia, Malaysia, Singapore, and the Philippines, to name a few.

Target Customer Bases

Both cloud-based phone systems are excellent for small and medium-sized enterprises. Aircall is also well-suited for freelancers and startups due to its immense features even from a low tier subscription plan.

Customer Support

You can get customer support from Dialpad through phone, email, live chat, tickets, and training. Subscribing to the Standard plan gives you 24 hours, 5 times a week support coverage. Pro and Enterprise plans get 24/7 support. If you need a dedicated account manager, inform Dialpad as it is not automatically included in any subscription tier.

Meanwhile, Aircall subscribers can get phone, email, and live chat support from the company. Help center access, email and phone support, and live group onboarding sessions are automatically included in all three subscription tiers for Aircall. Professional and Custom tiers enjoy an added one-to-one onboarding and dedicated account managers. Meanwhile, Custom plan subscribers get access to a VIP support hotline every weekend and holidays.

We’re done with our detailed comparison of Dialpad and Aircall. This table sums up our side-by-side comparison of these two business phone systems:

CRITERIA DIALPAD TALK AIRCALL
User Interface and Ease of Use Intuitive user interface and clean dashboards, user-friendly Intuitive user interface and clean dashboards, user-friendly
Initial Set-Up Easy account creation and log-in through existing email addresses, Google, or Microsoft 365 account Requires company email address to create account.

Business Gmail and Outlook addresses should be submitted to support to create account

Needs to download the dialer app to start making calls – separate from the web portal

Features Mostly suited to web conferences and video calls Inclined on a robust and intelligent phone system
Integrations Standard Plan – GSuite and Office 365

Pro Plan – Includes basic integrations plus Salesforce Sales and Service Clouds, Slack, HubSpot, Zendesk, Outreach, ServiceNow, APIs and webhooks

Enterprise Plan – Includes integrations from lower tiers plus Okta, Azure, and OneLogin

Essentials Plan – Zendesk, Hubspot, Slack, Zoho, and Pipedrive

Professional Plan – Includes basic integrations plus Salesforce Sales and Service Clouds

Custom Plan – Includes integrations for lower tiers plus API developer support access

All three plans have access to API and webhooks and can connect to more than 60 business tools and counting

Plans and Pricing Standard – $15 per user per month annually

Pro – $25 per user per month

Enterprise – quote-based

Offers monthly billing at slightly higher prices, monthly plans cancellable at any time

Essentials – $30 per user per month annually

Professional – $50 per user per month

Custom – quote-based

No monthly billing currently offered

Compatible Platforms Windows, Mac, Android, iOS (iPhone and iPad)

Dialpad Chrome Extension

Not supported on Linux and Windows Mobile

Windows, Mac, Android, iOS (iPhone and iPad)

Not supported on Linux and Windows Mobile

Country Coverage 33 countries 100 countries

Email assistance needed to get numbers for certain countries

Supported Languages English and Japanese English, German, Spanish, and French
Target Customer Bases Small and medium-size enterprises

Businesses leaning heavily on video calls and web conferencing

Small and medium-size enterprises

Freelancers and startups

Businesses using mostly phone systems such as call centers

Customer Support Phone, email, live chat, tickets, training and onboarding

Dedicated account manager upon negotiation with Dialpad team

Standard Plan offers 24/5 support

Pro and Enterprise Plans offer 24/7 support

Phone, email, live chat, help center access, live group onboarding sessions

Dedicated account managers and one-to-one onboarding for Professional and Custom plans

VIP support hotline on weekends and holidays exclusively for Custom plan

 The Verdict

We had an overview of the two popular cloud-based phone systems – Dialpad and Aircall – in this post. We also compared Dialpad vs Aircall in terms of features, pricing, ease of use, integrations, country coverage, languages and platforms supported, and customer support.

Both solutions have top-of-the-line features that are truly helpful for business communication and contact centers. However, Aircall takes the cake for affordability, cost-effectiveness, and excellent customer service. Aircall also has more integrations and country coverage, as well as native Salesforce integrations. Meanwhile, Dialpad offers a more flexible pricing plan and a longer two-week free trial period.

Choosing the right solution for your team boils down to your business needs. Aircall is more suitable for businesses that mostly work with a phone system, as its features mostly excel at creating a cloud-based phone structure. Meanwhile, Dialpad is the go-to provider when you need more web and video conferencing features.

Check out all the features and insights we presented here and make your informed choice between Dialpad and Aircall – two incredibly useful and powerful business phone systems for all industries and enterprise sizes.