360 SMS.

360 SMS

Texting works. With 98% Read Rate and
90 seconds Response Time!

With 360 SMS, you can increase your customer engagement
And boost your numbers and productivity.

Key Winning Factors

Work with the Leader and Innovator in it’s field

  • One App. One Number. Multiple Channels.

  • Channels: SMS, MMS, WhatsApp, CTI, Ringless Voicemails, and Facebook Messenger

  • Texting solution for 1-on-1, Bulk, and Automated Messaging

  • Native and compatible with Sales, Service, Community,
    and Marketing Cloud and Pardot.

  • Ease of Setup (Get started in less than 10 minutes)

HOW IT COMPARES

While many are trying to compete, Docusign remains the leader of his segment and the continue building on his first-mover advantage.

FEATURE 360 SMS SMS Magic
Ease of Use Easy,
Any user can use it
Moderate,
User heavily dependent on Support
Ease of Setup Starts within 10 minutes of installation,
No assistance required
Starts in 2-12 hours of installation,
Assistance Required
Trial Available Yes Yes
Security
100% Native to Salesforce Yes No
Data stored natively on Salesforce & NOT on external Servers Yes No
Multi channel
1 number for multiple channels Yes Yes
WhatsApp - Single, Bulk and Automated Messages Yes Yes
WhatsApp Live Web Chat Yes Yes
Ringless Voicemails Yes No
CTI and IVR Yes No
Verify the Phone Yes No
Facebook Messenger Yes Yes
Basics
1-on-1 Messaging Yes Yes
Bulk Messaging from List Views and Campaigns Object Yes Yes
Bulk SMS from Salesforce Reports Yes No
Hyperlink tracking Yes Yes
Inbox Yes Yes
Email to SMS Yes Yes
Template Folders Yes No
Incoming Alerts Bar Yes Yes
SMS Analytics Yes Yes
Unified Conversation View Yes Yes
Multi- Lingual Yes Yes
Advanced
True 'Zero-code' Configurability Yes No
360 Conversation Manager Yes No
Sticky Sender Yes No
Batch Texting with Co-Pilot Yes No
Automate messages through Process Builders, Workflows, Flows, APEX class or APIs Yes Yes
Out-of-the-Box Modules:
(No Salesforce Customizations required)
Drip Campaigns Yes No
Chatbots Yes No
Surveys Yes No
Keyword-based Data Updation Yes No
Automate SF actions on Incoming Keywords Yes No
Auto add/remove users based on replies to Drip Campaigns and Salesforce Campaigns Yes No
Blacklist Number & Spam Handler Yes No
Auto-create leads and cases Yes No
Dark Hours Yes No
Relate incoming with last outgoing Yes Yes
Custom Opt-In/ Opt-Out Keywords Yes Yes
Omni-Channel Configuration Yes No
Pricing (in USD)
User License Cost $15 $19
Non-Profit Discount Yes Yes
SMS Outgoing Cost * $15 for 1,000 messages $12 for 1,000 messages
Roll over Message Credits Yes Yes

* Pricing may differ for each country. This is for USA